No Whatnot code? Check these things first.

Where Whatnot asks for your number

Whatnot sends a one-time code (OTP) when a seller signs up and when a number is confirmed in the seller dashboard. You type the code into the app to confirm that the number is yours.

Buyers can be asked to verify too. The code always comes by text message to the number on the account.

Code not received: what to check

1. Check the number Look at every digit and at the country code. A missing or extra digit is the most common reason a code never arrives.
2. Check that the phone can get texts No reception, airplane mode, a full inbox or a blocked sender all stop the text. Some plans block texts from short codes.
3. Wait, then ask once more Give the first text a few minutes. Asking many times in a row can delay the next code.
4. Try another number If the number cannot get the code, use another number that receives texts, then confirm it in the app.

Changing the number on your account

• Sellers change the number themselves in their account settings.
• Buyers ask Whatnot support in the app to update the phone number.
• Be ready to confirm details: Whatnot may ask you to confirm your account before it changes the number.

Reaching Whatnot support

Whatnot does not offer phone support. Open your account in the app, scroll down to the contact option and pick the topic that fits. You get a confirmation email with a ticket number, and Whatnot says it answers within 48 hours.

No confirmation email? Look in your spam folder before you send a second request.

When a second number makes sense

A separate number keeps your private number out of a selling account. It has to receive texts when Whatnot asks again, so plan for that before you use a number for one code only.