Wolt, Glovo and Deliveroo all ask for your phone number at sign-up and confirm it with an SMS code, and each ties one number to one account. Wolt says a code can take up to 10 minutes. Glovo sends you to support chat after three failed attempts. Once an order is on its way, the courier may need to call you, so the number should be one you answer.
Why delivery apps verify your phone
Food is delivered to a door, and the person at that door has to be reachable. A verified number also makes it harder to open account after account, and all three link one number to one account.
Wolt at a glance
- Virtual numbers
- Depends on the number range
- Code sent by
- SMS
- Asks for the number again later
- No
- One number per account
- Yes
Code not arriving: what to check (by app)
| What its help says | What to do | |
|---|---|---|
| Wolt | A code can take up to 10 minutes to arrive | Wait it out, and update the app if logins keep failing |
| Glovo | After 3 failed verification attempts, use "Contact support" | The chat can also change the number on your account |
| Deliveroo | Its FAQ does not cover missing codes | Check the number and signal, then contact Deliveroo support in the app |
- Check the number Country code selected correctly, national 0 dropped, every digit right.
- Wait before resending Especially on Wolt. A second request can replace the first code.
- Check reception and filters Weak signal and spam filters for unknown senders swallow codes.
- Contact support If you have lost the number on your account, support is the only way to move the account to a new one.
Who sees your number: couriers and restaurants
| Your number during an order | |
|---|---|
| Glovo | Once a courier accepts your order, you and the courier have each other's numbers |
| Deliveroo | Riders get only the limited customer information needed for the delivery |
| Food safety reports (Deliveroo) | Your contact details reach the restaurant only if you agree |
- Use delivery notes for door codes and directions, so the courier does not need to call.
- Answer during the delivery window. A missed call can mean a failed delivery.
- Nobody delivering food needs a code from you. A courier asking you to read out an SMS is not part of any delivery.
Which number to use
For an account you order from, use a number you keep and answer. A temporary number closes after one code, so a courier could never reach it.
Common questions
How long does the Wolt verification code take?
Wolt says it can sometimes take up to 10 minutes. Wait before you request another.
What if I fail Glovo verification three times?
Tap "Contact support" to open a chat with Glovo customer service. They can also change the phone number on your account.
How do I change my phone number on Glovo?
In your profile. Glovo sends a verification code to the new number, and the change applies once you confirm it. If the code does not come, contact support from the help section.
Can the courier see my phone number?
On Glovo, you and the courier have each other's numbers once the courier accepts. Deliveroo says riders only get the limited information needed to deliver.
Can one number have two accounts on these apps?
No. Wolt, Glovo and Deliveroo each tie one number to one account.