Bolt signs riders up and in with a code sent by text to their phone number. Bolt's own help says the code can take up to 60 seconds to arrive. If nothing has come after that, check the number you typed and your internet connection, then request a new code once. Because the number is your Bolt login, Bolt sends a new code on every new phone.
How Bolt verifies your number
The first screen of the Bolt app asks for your phone number. Bolt texts a code to it, and the number then identifies your rider account: the same number signs you in, and the same profile is used in Bolt Food.
Bolt at a glance
- Virtual numbers
- Depends on the number range
- Code sent by
- SMS
- Asks for the number again later
- Yes
- One number per account
- Yes
Code not arriving: what to check
- Give it a minute Bolt says the code can take up to 60 seconds. Requesting another one before that only adds a second code to wait for.
- Check the number Look at the country code and every digit on the screen. A wrong number is the cause Bolt names first.
- Check the connection Bolt asks you to make sure your internet connection is stable. Switch between Wi-Fi and mobile data if one is weak.
- Request a new code once Then wait the full minute again.
- Contact Bolt If you still cannot sign in, Bolt asks you to write to its local support e-mail, listed on its cities page.
| What it usually means | |
|---|---|
| Nothing after 60 seconds | Wrong number, or the text was dropped on the way |
| A 0 typed after the country code | The number reads as a different one; remove the 0 |
| Code refused | An older code; use the most recent one |
Why Bolt asks again on a new phone
For riders, the phone number is the way into the account. When you install the app on a new phone, reinstall it or log out, Bolt confirms it is you with a fresh code to the number on your account.
- Changing your number works inside the app: Account → Profile, then enter the new number. Bolt texts a verification request to it, and the profile updates once you confirm.
- Bolt Food follows: personal details changed in the Bolt app carry over to Bolt Food.
- Do the change before the old number is gone. Afterwards you can only ask Bolt support.
Common questions
How long does the Bolt verification code take?
Bolt says up to 60 seconds. If it has not arrived after that, check the number and request one new code.
Why does Bolt send me a code every time I log in on a new phone?
Riders sign in with their phone number, and the code proves you still have that number.
Can I change the phone number on my Bolt account?
Yes. Go to Account → Profile and enter the new number. Bolt sends an SMS to the new number, and the change applies once you confirm it.
Is my Bolt Food account separate?
No. Details you change in the Bolt app are applied in Bolt Food too, and both use the same number.