Gojek sends a 4-digit OTP by SMS or WhatsApp, and sometimes an SMS with a login link instead. If nothing arrives, check that the number is the one registered to your account, wait at least 30 seconds, then tap Resend OTP or switch between SMS and WhatsApp. A login link works only on the device that asked for it, and only for 5 minutes.
How Gojek verifies your number
| How it works | |
|---|---|
| SMS code | A 4-digit OTP you type into the app |
| WhatsApp code | The same OTP, sent to WhatsApp on that number |
| Login link by SMS | Tap it on the same device within 5 minutes |
| Silent or missed-call login | Gojek checks the SIM in your phone automatically |
| One Tap | No code on a device Gojek already trusts |
The number is your Gojek login. Enter it with the right country code, exactly as registered.
Gojek at a glance
- Virtual numbers
- Depends on the number range
- Code sent by
- SMS
- Asks for the number again later
- Yes
- One number per account
- Yes
OTP not arriving: what to check
- Is it the registered number? The OTP goes to the number on your Gojek account, not to the phone you are holding.
- Wait at least 30 seconds Then tap Resend OTP, or switch from SMS to WhatsApp or the other way round.
- Check signal and blocks Make sure you have reception and have not asked your provider to block incoming SMS.
- Update the app An old version of Gojek can be the cause. If that does not help, clear the app's cache.
- Try again later Your provider may have a temporary fault. "Way too often" means you made too many requests: wait before trying again.
Why Gojek asks again
Gojek confirms logins through your registered number: a new login, on a new phone or after logging out, needs an OTP, a link or a SIM check. Only a device Gojek already trusts can skip that, with One Tap, or with fingerprint or Face ID if you turned it on.
- Verify your e-mail after logging in, as Gojek recommends, so the account has a second contact.
- For an account you will keep, use a number you keep. A temporary number is closed after one code and cannot receive the next OTP.
- Never share an OTP or a login link, not even with someone claiming to be from Gojek. Gojek says it never asks for them.
What is excluded: wallet features
GoPay is a wallet, and wallets and payment services are excluded here in every country. Gojek asks you to set a GoPay PIN after logging in; that PIN and anything that moves money belong on a number that stays yours.
If you need an Indonesian number for the ride and food side of Gojek, the web app shows whether there are numbers for it right now. For Southeast Asia's other big ride app, see the Grab service page.
Common questions
How many digits is the Gojek OTP?
Four. You can receive it by SMS or by WhatsApp on the same number.
Why does my Gojek login link not work?
It only opens on the device that requested it and expires after 5 minutes. Request a new link once the timer runs out, or ask for the 4-digit code instead.
What does "Way too often" mean in Gojek?
You requested codes or links too many times in a short period. Wait a while before trying again.
Will Gojek ever ask me for my OTP?
No. Gojek says it never asks for your OTP under any circumstances. Anyone who does is trying to take over your account.