When you sign in to your Apple Account on a new device or browser, Apple shows a six-digit code on a device you are already signed in to. Only if none is at hand does it send the code to your trusted phone number, by text or by call. If the Apple verification code is not sending, check those devices first, then use Didn't Get a Code.
Where Apple sends the code: trusted device or text
- A trusted device shows an alert Any iPhone, iPad, Mac or Apple Watch signed in with the same Apple Account can show a sign-in alert. Approve it and the six-digit code appears.
- A trusted number gets a text If no trusted device is available, the code goes to your trusted phone number as a text message.
- Or a call Apple can also call that number and read the code out.
On an iPhone that uses the trusted number itself, Apple may confirm the number in the background, so you sometimes see no code at all.
Apple at a glance
- Virtual numbers
- Often refused: try another country
- Code sent by
- SMS · phone call
- Code length
- 6 digits
- Asks for the number again later
- Yes
- One number per account
- No
Apple code not arriving: what to check
| What to do | |
|---|---|
| No alert on your other devices | Unlock them and make sure they are online and signed in with the same Apple Account |
| No text on the trusted number | In Messages, look in the filtered list for unknown senders |
| The number on screen is an old one | Use a trusted device instead, or account recovery if the old number is gone for good |
| An older Apple Watch or Mac | Code display needs recent system software, for Apple Watch watchOS 6 or later |
| The code is rejected | Enter only the newest code; request a fresh one if in doubt |
Getting the code by call
- On the screen that asks for the code, select Didn't Get a Code? (on some screens: Can't get to your devices?).
- Pick your trusted number and choose a phone call instead of a text.
- Answer and type the six digits you hear.
Keeping your trusted number up to date
You need at least one trusted number that can receive codes. If your iPhone is both your only trusted device and the only phone with that number, losing it can lock you out.
- On iPhone
- Settings → your name → Sign-In & Security → Two-Factor Authentication → Add Trusted Phone Number.
- On the web
- account.apple.com → Sign-In and Security → Account Security → Trusted Phone Number.
- Apple's own tip
- If you have more than one number, add one that is not tied to your iPhone as a second trusted number.
A trusted number has to work for as long as you have the account, so it must be one you keep. A temporary number cannot do that job. Where a temporary number fits is a one-off code at sign-up, and Apple turns down many virtual ranges, so check the success rate in the app first.
Common questions
Why is my Apple verification code not sending?
Apple shows it on your trusted devices first. If none is nearby or online, select Didn't Get a Code? to have it texted or read out by call to your trusted number.
How many digits does an Apple verification code have?
Six.
Can Apple call me with the code instead?
Yes. Choose Didn't Get a Code? and select a phone call to your trusted number.
Can I use a temporary number as my trusted number?
No. It closes after one code, and a trusted number has to keep working for future sign-ins and recovery.